Troubleshooting

Problem solving questions this way

• I completed the quiz, why is my course showing as failed?
• Why can't I see any courses?
• I've competed the course, but the overall progress is not showing 100%
• Why is my progress summary not showing training I know is complete?
• How do I manage my existing deadlines?
• Why is a previously completed course for my learner now missing when I run a report?
• How can I see how many courses are assigned to a group?
• Why is my Custom Refresh not reflected in the deadlines I have set.
• I've set a deadline for a user, but they can't see the course.
• Why has my certificate not updated
• Why can't I see completed courses I know users have done?
• Why can't I turn off courses in my child group?
• Can I impersonate a user to see their platform?