How to freeze a user on the system
This article is for Training Managers and Admins
If you would like to freeze a user to prevent their access to the system, you can do this in one of two ways.
Bulk Freeze users
This option is helpful when you want to freeze a group of users at once. Simply select the users by checking the box next to their name:
After selecting the users you want to freeze, click on the "bulk freeze" button located at the top. This action will highlight the frozen users in blue, making it easier for you to identify them.
Freeze an Individual
To freeze an individual user, go to their user profile and navigate to the bottom of the page:
Toggle the freeze button and click save. The user will now be frozen.
Freezing a user will prevent them from logging in AND will mean they don't appear in any reports you run. If you need to see their data still, try deactivating them instead.