I passed the quiz, why is my course showing as failed?

Make sure that you have clicked "retake course" for the session to record. If you click "review last attempt" your score won't be recorded and you'll need to redo the course. 

If you lost connection part way through your session, that might have stopped the pass from recording. 

When you have completed the quiz and passed the course, make sure you close the window. If you leave it running it will time out and not record.

If you accidentally restart the course or the quiz that will override your score too. 

If you spot this has happened, get in touch with your Learning and Development team and they can sort it out for you.