I've run a report but some historical data isn't showing.

This article is for Training Managers, Champions and Group Admins.

If you've run a report expecting to see data but it isn't there, here are a few things to check:

Check the date range, it might be that the user has completed the training in a different time window.

Check the statuses you've selected. it might be the user has a different course status to what you have selected.

Check that the user you're expecting to see isn't frozen. Frozen user data is hidden from reports.

If you've checked all this and it's still not showing get in touch with the help desk for further assistance.

I've run a report but some historical data isn't showing.

There are a few reasons why data might not show in your report.