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What's the difference between freezing, deactivating, or deleting a user?

This explains the different ways you can stop user access to the platform.

 

This article is for Training Managers, Champions and Group Admins

 

Freezing a user

  • Block access to the user account

  • No longer appear in reports run

  • Data is retained in the background if needed

  • User access can be restored

 

Deactivating a user

  • Block access to the user account

  • Data still appears in reports run

  • User access can be restored

Deleting a user

  • Blocks access to the user account

  • Data is also deleted

  • User access cannot be restored